Shipping policy

Shipping Policy

1 - General

Throughout this Shipping Policy document the terms user, consumer and customer are used interchangeably and have the same meaning.

Once the order has been shipped, the customer will receive a confirmation email with their invoice, the assigned shipping number and a hyperlink that will allow the tracking of the order. Shipping information may take up to 24 hours from receipt of shipment confirmation to be updated on the carrier's website without liability of PERFESSO.

Orders are delivered from Monday to Friday, except for local or national holidays, at the address indicated by the customer when placing the orders, within 24/48 hours of delivery time after the order has been shipped.

The previously mentioned delivery times, are merely indicative as shall only be applicable whenever no physical or structural constraints are verified (i.e.: incorrect addresses or force majeure events as: strikes, missed connections, extreme weather events, peak commercial seasons as sales, black friday, Christmas or holidays).

The indication of an incorrect or incomplete delivery address may result in the order being returned to PERFESSO and may lead to additional costs for the customer; for this reason, it is highly recommended that the customer always makes sure that the delivery address indicated at the time of the order placement is effectively correct and complete. Once the order is placed, it is not possible to change the delivery address or the provided billing data.

 

2 - Shipping zones

PERFESSO products could be shipped for the following zones:

a) Portugal (mainland)

b) Spain (mainland)

 

3 - Prices

The transport prices are calculated in the shopping cart checkout form after the customer enters the delivery address, by the following conditions:

- For mainland Portugal there is free shipping for order value from €49.99. Below this threshold there is a fixed flat rate of €4.99.

- For mainland Spain there is free shipping for order value from €49.99. Below this threshold there is a fixed flat rate of €5.99.

 

4 - Incidences

If the reason for an unsuccessful delivery and consequent return of the order is the responsibility of the carrier, regardless of the chosen payment method, the customer should contact PERFESSO by the contact form available on Contacts page at www.perfesso.com website to expose the issue and be informed about the administrative procedure that needs to be followed.

 

5 - Amendment of Shipping Policy

PERFESSO reserves the right to change, modify, add, or remove portions of this Shipping Policy at any time. The user should check this page periodically for changes. The continued use of this website following the posting of changes to this Shipping Policy will be considered consent to those changes.

 

PERFESSO